Handling of medical information (MI) enquiries, adverse events (AE) reports and quality complaints privacy notice

We inform you, that all personal data that you will provide us on the occasion of handling of medical information (MI) questions, adverse events (AE) reports and product quality complaints (PQC), related to Santen products, will be collected and used by Santen and its Affiliates, each acting as a Data Controller, in cooperation with our authorised external service provider “ProPharma” (Professional Information Limited), acting as our Data Processor.

The provision of your data is optional but necessary, as any failure to provide the data will make it impossible for us to respond to your inquiry; this is the only purpose for which we will use your data.

The data may be used by personnel of Santen and/or of ProPharma who have been assigned a specific role and who have been given appropriate operating instructions to avoid loss, destruction, unauthorised access or unauthorised processing of the data. Your personal data will be made accessible only to those who, within the company organisation, need it due to their job or hierarchical position.

Given the international nature of the activities of the Santen Group, your data may be transmitted abroad and processed by companies of the same group, located in the European Union and in non-EU countries for the performance of instrumental activities on behalf of the controllers; in this case, these entities act as data processors and the activity is subject to specific guarantees to protect personal data through the adoption of ad hoc standard contractual clauses.

The data will be kept for the time strictly necessary for the aforementioned purposes and according to the terms of the law.

All inquiries and requests with respect to the processing of your personal data by Santen or by third parties on Santen’s behalf should be directed to the Santen Privacy EMEA Office by email at:

In relation to the processing of your personal data, at any time, you may obtain confirmation of the existence or otherwise of the same data with us and know its content and origin, request its integration or correction or, in the cases set forth by law, the portability, the limitation of processing, the cancellation of the processed data, as well as to oppose, for legitimate reasons, to their processing; on request, you will be able to obtain the updated list of the Data Processors.

We also remind you that you have the right to lodge a complaint with the competent EU Data Protection Authority (DPA) if you consider that your rights have not been respected or that you have not received a response to your requests according to the law. For individual DPA contact details please refer to the following website: